Returns & Refunds
Zero Stress. Your Money is Safe.
Because Buytok holds all payments in neutral escrow, sellers never get your money until you unbox, inspect, and approve your order. If something is wrong, your refund is 100% guaranteed.
How Refunds Work on Buytok
You never have to beg a seller for a refund. Buytok Escrow handles everything neutrally.
File Return Request Within 48h
Tap 'Report Issue' inside the Buytok app or submit a complaint on our web desk within 48 hours of package delivery.
Escrow Frozen Immediately
The seller’s payout is instantly locked in our secure escrow vault. No money leaves until the dispute is resolved.
Courier Collection & Return Waybill
A verified courier collects the item in its original condition and returns it to the retail merchant.
100% Refund Disbursed
Upon delivery back to the merchant, your payment is refunded instantly to your Buytok wallet or reversed to your bank card.
Eligible Grounds for Return & Refund
Our Escrow charter protects you in any of the following circumstances:
Refund Processing Timelines
• Buytok Wallet: Instant (0 minutes) upon return verification.
• Nigerian Debit Cards / Bank Transfer: 2 to 24 business hours depending on your commercial bank (Access, GTBank, Zenith, UBA, Kuda, OPay, Palmpay).
Need Help With An Active Order?
Our Kaduna Escrow Mediation Desk is available 6 days a week to review your case.